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I asked their support team about it, and they don't understand why their product caused the message tab to disappear or why their work-around fixed it.
A grayed check box within Message Groups indicates that the Messages To View list box has been modified for messages in that group; not all of the message types in that group are selected. S In this article Use the Messages tab to select which message types to list messwge Messages Viewand to specify message search criteria.
I'm very, VERY inclined to say that there is no way that MY plug-in is causing this, but my boss of course would never believe that. However, very occasionally and seemingly at random and it's never happened to me one of my users will complain that the Message mewsage is missing when they read an.
The All button selects all message types, and the None button clears all types. The following settings are available on the Messages tab: Messages to View Select specific messxge for viewing.
Is this helpful? When you filter messages from the Messages tab, that filter only applies to new messages, not messages that have already been displayed in the Windows view.
Typically, you first select Message Groups, and then fine-tune the selection by selecting individual Messages to View. When you select a group, the selection is applied directly to the message stream.
Save Settings as Default Save the current settings for later use as message search options. I'm at a loss here.
When you create a new Messages window, it can display all messages. I've attached a screenshot here to demonstrate that it's truly gone, but the ribbon is still visible.
Message Groups Select message groups for viewing.